Socialnous Privacy Policy

This Privacy Policy governs your access to and use of the services, websites and applications (the "Services") offered by Socialnous ("Socialnous", "our", "us" or "we") and the information, text, links, graphics, photos, audio, videos, or other materials or forms of materials appearing, downloaded or uploaded on the Services (collectively referred to as "Content"). Please read this statement thoroughly before using or continuing to use Socialnous.

1. Information You Share with Us

1.1 Basic Account Information

When using certain features provided by our Services you do not have to create an account to use those features. Such features include, but are not limited to, searching and viewing public Socialnous profiles. However, if you do want to create an account for our Services, you must provide us with some personal information in order for us to provide you with our Services. The personal information we require from you includes a display name (for example your full name), a username (for example your nickname), an e-mail address and a password. Your display name and username will always be publicly viewable, but if you do not want to use your real name you can always use a pseudonym.

If you want to represent different parts of your identity on our Services you can always create multiple accounts to represent those parts of your identity. Two examples of this are our Socialnous Support (@SocialnousSupport) and Socialnous Verified (@SocialnousVerified) accounts.

1.2 Public Information

Most things you do on Socialnous are publicly viewable, this includes your profile information, the moment you created your account, your posts and information about your posts, like the date, time and the service and version of that service that was used to post your post. You may also choose to add your location to your posts or your Socialnous profile. The people you follow, those who follow you and posts that you like or repost are also publicly viewable. If other people who use our Services post information about you then that information will also be publicly viewable. People can, for example, tag you in their photos (if your settings allow this) or mention you in a post.

You alone are responsible for any Content that you display, post or submit on or through our Services. You should think carefully about what you share on our Services, especially if it is sensitive information. Whenever you update your public information on our Services, for example, by deleting a post, deactivating or deleting your account, we shall propagate those changes across all of our Services.

1.3 Direct Messages and Other Non-Public Communications

We provide you with certain features which allow you to communicate more privately or control who can see your Content. You can, for example, use direct messages to have non-public conversations with other people on our Services or protect your posts so that only the people you follow can see them.

When you use direct messages to communicate with other people on our Services, we will store and process your sent and received messages and information related to those messages. This includes scanning for malicious content, link shortening to our own URLs, detection of spam and other unlawful activities and review of reported issues. We also use information about whom you have communicated with and when (but never the content of those messages) to better understand the use of our Services and to protect the safety and integrity of our Services. Even though direct messages are private, interactions with Content shared with you via a direct message can be public, for instance liking a post shared with you will still be the same as liking that post through your timeline, search results or another service.

When you use a feature like direct messaging to communicate with other people on our Services, remember that the recipients have their own copy of your messages which they may freely duplicate, store or re-share whenever they want, even if you were to delete your copy of those messages from your account.

1.4 How You Control the Information You Share with Us

Your privacy and safety settings allow you to decide whether your posts are publicly viewable on our Services, whether people can tag you in photos, whether you are able to receive direct messages from anyone or just the people you follow, when and where you may see sensitive Content on our Services and whether you want to block or mute other accounts.

2. Additional Information We Receive about You

2.1 Cookies

Cookies are small pieces of data stored as files on your computer or mobile device. Like many other websites, we use cookies and similar technologies to collect additional website usage data and to operate our Services. Although most web browsers will automatically accept cookies, many browsers’ settings can be set to decline cookies or alert you when a website is attempting to place a cookie on your computer. Despite that cookies are not required for many parts of the Services, some of our Services cannot function properly if you disable cookies. When your browser or device allows it, we use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor usage patterns, to personalise and otherwise operate our Services such as by providing account security, personalising the Content we show you and remembering your language preferences.

2.2 Links

We keep track of how you interact with links on our Services. This includes links in the e-mails we send you and links in posts on our Services or other third-party services.

When you click on an external link on our Services the owner or operator of the website might see that you came from Socialnous. In order to protect your identity, we anonymise the page on our Services you came from by using a strong referrer policy as well as our own linking service.

2.3 Location Information

When you use our Services we require information about the location from where you signed up for the Services and your current location, which we both get from signals such as your IP address or device settings, to securely and reliably set up and maintain your account and to provide our Services to you.

We may collect, use and store additional information about your location when you allow this through your settings. Additional information about your location may include, but is not limited to, your current precise locations or places where you have been and where you have used our Services. We use this additional location information to operate or personalise our Services with more relevant Content like local trends, stories and suggestions for people to follow.

2.4 Log Data

We receive additional information (hereinafter referred to as “Log Data”) when you view Content on or otherwise interact with our Services. This always happens, whether you have created an account or not. We may receive information about you, for example, when you visit our websites, sign into our Services or visit a third-party service that includes Socialnous Content. This Log Data can include information such as your system’s IP address, the browser and operating system you use, the referring web page, your location, your mobile carrier, your device information (this includes device and application identifiers) and cookie information. We also receive Log Data whenever you click on, view or interact with a link on our Services.

We use Log Data to operate and ensure the security, reliability and robustness of our Services. Log Data can, for example, be used to protect the security of an account or to determine what Content is popular on our Services.

2.5 Cross-device Information

When you sign into Socialnous via a browser or on a device, we will associate that browser or device with your account. We do this, for example, to authenticate and secure your account or to personalise your experience on that browser or device. We may, depending on your settings, also associate your account with other browsers or devices than those that you use to sign into our Services (or associate your logged-out browser or device with other browsers or devices).

2.6 Third Parties and Affiliates

We may receive information about you from third parties, such as other people on Socialnous, partners who help us evaluate the safety and quality of Content on our Services and other services you link to your Socialnous account.

When you choose to connect your Socialnous account to an account on another service, that other service may send us information about your account on that service. We can use the information we receive from third parties to provide you with features such as cross-posting or cross-service authentication and to operate our Services.

You can revoke the integrations with other services at any point in time from your application settings, as long as that service was reviewed and approved by us. For other integrations with services that are not reviewed and approved by us, please visit the corresponding service to disconnect your Socialnous account from that service.

2.7 How You Control the Additional Information We Receive

Your personalisation and data settings allow you to decide how we may personalise your experience across devices, whether we may collect and use your precise location, whether we may personalise your experience based on where you have been and whether we may keep track of the websites where you see Content from our Services.

3. Information We Share and Disclose

3.1 Controlling Sharing

We share or disclose your personal data when you consent to or request such sharing, such as when you authorise a third-party web client or application to access your account. When you have shared information like direct messages or protected posts with someone else who accesses our Services through a third-party service, keep in mind that the before-mentioned private information may be shared with that third-party service.

3.2 Service Providers

We use a variety of third-party services to help operate our Services, such as hosting our Services, maintaining our infrastructure and helping us understand the use of our Services. One of the third-party services that we use is Google Analytics, which provides us with insights on the usage of our Services. We may share your private personal data with such service providers, but only in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. When your private personal data is shared with third parties they may only use your private personal data on our behalf and according to our instructions.

3.3 Change of Ownership

In case of a bankruptcy, amalgamation, acquisition, reorganisation, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as it is transferred to the new entity.

3.4 The Law, Harm and the Public Interest

Notwithstanding anything to the contrary in this Privacy Policy or controls we may, otherwise, offer to you, we may access, disclose, store, read and use your personal data if we think it is necessary to do so to comply with a law, regulation, legal process, or governmental investigation or request.

We do this; to protect the safety of any person who may or may not use our Services; to protect the safety or integrity of our Services; the prevention of spam, abuse, or malicious actors on our Services, or to explain why we have removed certain Content or accounts from our Services; to address fraud, security, or technical issues; or to protect our rights or properties or the rights or properties of those who use our Services.

Nevertheless, nothing in this Privacy Policy is intended to limit any legal defences or objections that you may have against the request of a third party to disclose your personal data.

3.5 Non-Public Information

We share or disclose non-personal data, such as aggregated information like the total number of times people have engaged with a post, the number of people who clicked on a particular link or the topics that people are posting about in a particular location.

4. Managing Your Personal Information with Us

4.1 Accessing or Amending Your Personal Data

If you have registered an account on our Services, we provide you with the necessary tools and account settings to access, correct, delete, or modify the personal data associated with your account, which you provided to us.

4.2 Deactivating Your Account

If you want to temporarily stop using our Services, you may deactivate your account. When you deactivate your Socialnous account, your display name, username, public posts and profile, will no longer be publicly viewable on our Services.

Please keep in mind that search engines and other third parties may still retain copies of your public information, like your profile information and public posts, even after you have deactivated your account.

4.3 Deleting Your Account

We store personal data, Log Data and other data associated with your account until it is no longer necessary to provide our Services or until your account is deleted. When you decide to delete your account you will have a 30-day window to reactivate your account before all data associated with your account is destroyed. This means that your account, including your display name, username, posts (public or protected) and other data will be deleted from our Services and no longer recoverable. Keep in mind that information that other people have shared about you is not part of your account and will not be deleted when you delete your account.

Please keep in mind that search engines and other third parties may still retain copies of your public information, like your profile information and public posts, even after you have deleted the information from our Services, by either specifically deleting before-mentioned information or your account.

5. Changes to This Privacy Policy

Socialnous has the discretion to revise this Privacy Policy at any point in time. The most recent version of the policy will always be available at If we make changes that, according to our sole consideration, are of any substantial size, to this policy we will notify you via an @Socialnous update or by sending an e-mail to the e-mail address associated with your account. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Privacy Policy.

Effective May 25th, 2018

List of previous Privacy Policies